Premsig.com
does NOT give permission to copy, reproduce, modify, or
download the website or any part of it, other than in the
normal shopping process, without prior written consent.
All trademarks
used on the site belong to Premsig.com, or the registered
proprietor of such trademarks.
Premsig.com
confirms that goods will be of satisfactory quality, unless
otherwise stated at point of sale, according to the
regulations of the Sale of Goods Act 1979.
All
information on the website is up-to-date at the time of
posting. This is subject to variation without notice.
Orders cannot
be processed without full payment. No goods will be dispatched
until a credit or debit card payment has been authorised
or another form of payment received.
To combat
fraud, we make security checks on credit and debit card
transactions and money is only debited if no warnings have
been issued. If we reject your card, we will contact you to
arrange alternative payment.
When
registering or placing an order at our store, you agree to
receive our fortnightly Newsletter, from which you can
unsubscribe at any time.
When ordering
goods from Premsig.com for delivery overseas, you may be
subject to import duties and taxes, which are levied once the
package reaches your country. Any additional charges for
customs clearance must be borne by you. Customs policies vary
from country to country and we have no control over these
charges and so cannot predict what they may be. If the order
is a gift, the package is marked "Gift" but the cost
of the item is still stated on the customs form. Customs
authorities require us to state the value of the gift item
directly on the package.
Delivery will
be by Royal Mail Recorded or Special Delivery, or Royal Mail
International Recorded/Registered Delivery airmail. Single
photographs sent first class to UK addresses. Postage
worldwide is FREE! Items in stock will be shipped on receipt
of payment.
Please note
that overseas Royal Mail shipments require a signature for
delivery, but you cannot check tracking outside of the UK
online. The Royal Mail service is very secure and fully
insured. They have never lost any of our shipments. We can
offer delivery by FedEx, which takes the same time as Royal
Mail, but due to the large amount of extra work involved with
customs forms, and the extra cost, your shipment will be
delayed by 2-3 days and we will need to charge an extra £75
per shirt (£30 for each subsequent shirt in the same
shipment), or £55 per photo (£20 for each additional photo
in the same shipment). Please contact us before you place
your order if you require FedEx shipping.
Occasionally,
we may have more than one of the same item in stock. In these
instances we may use the same image to sell both items. In
this case, the photograph or shirt will be identical to the
one shown, but the autograph may be in a different position.
Sometimes we
may auction items displayed on the website. Priority is given
to auction items that have bids. If you order an item that is
up for auction, and has bids, we will let you know and we may
not be able to proceed with your order. You can check any
items we have for auction here.
While 99.9% of
packages arrive safely, there are occasions when losses
happen. If this occurs, please allow 28 days for the package
to arrive from the date of dispatch. If this time elapses and
the goods do not arrive, please contact your local post office
to check that no goods are being held. In the unlikely event
that the package is not being held, please contact us and we
will be happy to assist in any way we can while our
investigations into the whereabouts of your parcel continue.
If the wrong
delivery address is given when ordering an item, and this is
not corrected before the item is shipped, we cannot offer any
refund or replacement item if the order is lost in the post
and not returned to us. If the item is returned, due to an
incorrect delivery address, and a refund requested, a 15%
restocking fee will be charged to cover costs.
Customers have
the right to cancel their order at any time before it is dispatched, or within 30 days of receipt of the goods. This
timescale is extended in the case of faulty goods, where an
exchange or refund will be offered for such items up to 12
months after receipt. All items returned must be received in
their original condition, and any items sent free with your
order must also be returned.
To cancel an
order, customers should email Premsig.com, stating their
contact details and order number. By law, you may cancel your
order without reason (within 7 days). However, if you let us
know what you felt went wrong we can use your feedback to
improve our service.
Should you
need to return an item, wrap the package securely and
send the items to us at the address shown on your receipt. For
your protection, we recommend that you use a recorded-delivery
service. We cannot be responsible for any returned goods that
are lost in the post, or are returned without proof of
purchase. Please note that you will be responsible for the
costs of returning the goods to us unless we delivered the
item to you in error or the item is faulty.
These Terms
and Conditions do not affect your statutory rights as a
consumer.